Shipping FAQ

Shipping & Delivery - Frequently Asked Questions

Do you offer free shipping?

We offer free standard shipping on all UK orders. 

How long will it take to receive my order?

Standard delivery typically takes 3-10 business days within the UK. Please note that orders are processed within 1-2 business days before shipping. You'll receive a tracking number once your order has been dispatched.

Do you ship internationally?

Currently, we primarily ship within the UK. For international shipping inquiries, please contact our customer service team to discuss options and rates.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number and a link to track your package. 

What shipping carriers do you use?

We work with reliable carriers to ensure your pet products arrive safely and on time. The specific carrier will be noted in your shipping confirmation email.

What if my package is lost or damaged?

If your package appears to be lost or arrives damaged, please contact us immediately. We'll work with the carrier to resolve the issue and ensure you receive your products in perfect condition.

Can I change my shipping address after placing an order?

For change of delivery address requests, we will do our best to update the address before dispatch. However, please note that orders are processed quickly and sent to our fulfillment partner, so we may not always be able to make changes once an order is placed. Please double-check your shipping address before completing your purchase to ensure accurate delivery.

What about returns and exchanges?

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please refer to our Returns Policy or contact our customer service team for assistance.